FAQs
Answers to common questions
Everything you need to know before booking your move. Can’t see your question? Please get in touch.
General Questions
Which areas do you serve?
We cover South London and surrounding areas, including Sutton, Morden, Croydon, New Malden, Kingston, Worcester Park, Wimbledon, Tooting, Bromley and Richmond.
How do I contact your team?
Call 07446 189825 or use the contact form on our website. We’ll respond as quickly as we can.
Residential Removals
Can you move flats and apartments?
Yes. We move flats and apartments across South London and plan around access, stairs and parking in advance.
Can you help with short-distance moves?
Absolutely — local moves are a big part of what we do. Please share both locations when requesting your quote.
Can you dismantle and reassemble furniture?
For many standard items we can. Please mention specific pieces when requesting your quote so we can plan the right time and tools.
Commercial Relocations
Do you handle office relocations?
Yes. We support small business and office moves, planning around your working hours where possible to reduce disruption.
Do you work outside of business hours?
Where possible we offer evening and weekend moves. Please share your preferred timings when requesting your quote.
Packing Services
Do you offer packing services?
Yes. We provide full or partial packing to help protect belongings and speed up unpacking at your new address.
How should I prepare for moving day?
Set aside essentials you’ll need immediately, secure valuables and documents, and let us know about anything fragile or awkward.
What items should I move personally?
We recommend carrying valuables, important documents, medication and anything you’ll need immediately at the new property.
Do I need to label my boxes?
Labelling helps unloading go smoothly. If you use our packing service we’ll label boxes clearly by room and content.
Quotes and Bookings
How do I request a quote?
Use our online quote form or call 07446 189825. Share your locations, dates and what needs moving.
How early should I book?
We recommend booking as early as possible, especially for weekends and month-end dates. Short-notice moves are welcome — please get in touch and we’ll do our best to help
What information is needed for a quote?
Locations, moving date, property or business type, an approximate list of items and any access considerations.
Can I change my moving date?
Where possible, yes. Please let us know as early as you can so we can adjust the schedule.
Moving Day
What happens if access is difficult?
Please let us know about narrow doorways, stairs, lifts or parking restrictions in advance so we can plan accordingly.
Do you offer storage, insurance or specialist-item transport?
Requirements vary. Please contact us directly to discuss storage, insurance or specialist items and we’ll advise on what we can offer or recommend.
Planning Your Next Move?
Speak with We Help To Move and receive a quote based on your moving requirements.
